The vision is to create a future where every customer enjoys seamless success and growth. The mission is to enhance Customer Time-to-Value by delivering business value throughout the entire customer journey. This is guided by leading principles that focus on Time-to-Value, leverage platform expertise, implement adoption best practices, and provide access to a global network.
Nothing grows forever. The best products, markets, and business models go through a predictable cycle of growth and maturity, often depicted as an S-curve. The time to innovate—the innovation window—is when the first growth curve hits an inflection point. How do you know when you’re hitting the inflection point? You never know. So, the best companies are forever paranoid and make innovation a continuous process.
Support remains a foundational building block of SuccessPRO, reimagined with modern tools, enhanced responsiveness, and structured escalation to ensure every issue is addressed swiftly and transparently.
Our support model is evolving to go beyond reactive ticket resolution. Clients gain access to a dedicated Portal that allows tracking of support cases and visibility into case history. We’ve also introduced enhanced SLAs to define precise response and resolution commitments across case severities. In parallel, a formal Escalation Matrix ensures that critical issues receive the right level of attention from the right people.
Support remains a foundational building block of SuccessPRO, reimagined with modern tools, enhanced responsiveness, and structured escalation to ensure every issue is addressed swiftly and transparently.
Our support model is evolving to go beyond reactive ticket resolution. Clients gain access to a dedicated Portal that allows tracking of support cases and visibility into case history. We’ve also introduced enhanced SLAs to define precise response and resolution commitments across case severities. In parallel, a formal Escalation Matrix ensures that critical issues receive the right level of attention from the right people.
Support remains a foundational building block of SuccessPRO, reimagined with modern tools, enhanced responsiveness, and structured escalation to ensure every issue is addressed swiftly and transparently.
Our support model is evolving to go beyond reactive ticket resolution. Clients gain access to a dedicated Portal that allows tracking of support cases and visibility into case history. We’ve also introduced enhanced SLAs to define precise response and resolution commitments across case severities. In parallel, a formal Escalation Matrix ensures that critical issues receive the right level of attention from the right people.
We may request your consent to use your logo and brand name in our marketing materials, as well as invite you to participate in co-branded activities.
We may also offer you opportunities to attend and speak at events held by PROART or Microsoft.
In return, you’ll earn extra credit hours and certification training vouchers.
Earn up to 4 free vouchers for Microsoft certification training to equip your team with the necessary tools to implement, manage, and support Microsoft solutions at the highest level.
We offer a balance carry-over option to secure maximum value of your investments, allowing you to extend unused credits, services, or benefits to the next year up to .
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