Customers insights

Uniting personalized journeys with data

Combine data with real-time journey orchestration and next-generation AI. Start with the customer data platform or journey orchestration and create personalized marketing experiences your way.

Keep Pace With Evolving Business Needs

Understand your customers like never before and create truly personalized experiences.

Choose your path

Streamline work with Copilot in Dynamics 365 Customer Insights and convert simple language prompts into new queries, insights, and content.

Know your customers

Unify and enrich marketing, sales, and service data to form a clear picture of your customers—and foresee future opportunities in real time with AI.

Engage on their terms

Orchestrate customer journeys and deliver contextually relevant content to your customers in real time.

Boost your productivity

Unify and enrich marketing, sales, and service data to form a clear picture of your customers—and foresee future opportunities in real time with AI.