Microsoft Dynamics 365 Customer Insights

Combine real-time journeys with Copilot in Customer Insights to bring customer data to life and craft engaging experiences.

Deliver connected customer journeys

Understand your customers on a deeper level to create experiences that feel personal.

Choose your path

Streamline work with Copilot in Dynamics 365 Customer Insights and convert simple language prompts into new queries, insights, and content.

Know your customers

Unify and enrich marketing, sales, and service data to form a clear picture of your customers—and foresee future opportunities in real time with AI.

Engage on their terms

Orchestrate customer journeys and deliver contextually relevant content to your customers in real time.

Boost your productivity

Unify and enrich marketing, sales, and service data to form a clear picture of your customers—and foresee future opportunities in real time with AI.